We at  Flash Sew and Quilt and Sewing Machines Onlinew strive for customer  satisfaction, but if for any reason one of our products does not meet  your expectations we apologize in advance and would like to work with  you to correct the problem.

We ship most items via Fed ex. or UPS, unless otherwise noted or less than 5  pounds in weight.  Please be aware that UPS and FedEx do not ship to PO  boxes.  We are unable to ship to PO boxes.

Currently we only ship to locations within the 48 contiguous United States. Items over $100 before tax apply for free shipping if within the  continental United States (the contiguous 47 states and outside Florida).

All items on our web site have a 30 day return policy.  For any return please contact us via fqsnaples@aol.com or  239-304-8387  to explain the problem and why you wish to return or exchange the  item.  

We do not accept returns without being contacted first. Shipping  is non-refundable and items purchased with free shipping will have  actual shipping charges deducted from refunded amount. All contents  originally in package (instruction manual, warranty card, accessories,  etc.) must be in the package and in factory box.  Any product  returned with missing items will have the full retail value of that item  deducted from the amount refunded. Extended warranties are also  non-refundable and items with free extended warranties will have the  retail value of the extended warranty deducted from the amount  refunded.

If an item is defective please notify us right away so we may arrange for a replacement or refund of that item.

Non-returnable items:

  • Any item without original packaging
  • All software (sewing software, embroidery software, etc.)
  • Extended Warranties
  • Any special ordered items
  • Any item for a sewing machine that requires your input on sewing machine make and model
  • All thread

Note:  Sewing machines are not for “commercial” or “industrial” use  unless clearly stated.   Any machine that shows signs of abuse or  commercial use will void warranties and cannot be returned.

Please be aware that by ordering from Flash Sew and Quilt/SewingMachines Onlinefrom our  website or over the phone you are acknowledging that you are aware of  our return policy and understand it. We reserve the  right to amend this policy at any time.

Flash Sew and Quilt/Sewing Machines Online is not responsible for any  typographical errors related to a products price or description and reserves the right  to change a products price at any time.